Our Reviews

Work was done on-time with no issues. A couple of things found during their inspection I said I could complete myself and they agreed, no pressure to have them complete the work. Staff is always friendly & helpful.

We paid for an oil change, tire, rotation, and multipoint inspection. We then at time to cash out, requested the printout of the multi point inspection and the lady said she had to look for it. It was not in the computer. The technician came and right where we could see clicked into aWe paid for an oil change, tire, rotation, and multipoint inspection. We then at time to cash out, requested the printout of the multi point inspection and the lady said she had to look for it. It was not in the computer. The technician came and right, where we could see clicked into a device and went and checked off that everything was good to go. The service advisor informed us that she did do an inspection. It’s just that she was not logged in to update the report at the time. However, there is no way that she did a break inspection and said my brakes were as good as they were when they have 73,000 miles on them along with supposedly an air filter being perfect after it hasn’t been changed in over a year when I got home, I took pictures of everything that was wrong. My air filter clearly needs to be changed.

My 2025 hummer EV radio no sound I brought it in within two hours. It was up and running again. I could thank the crew that worked on it. Staff was nice to me. I like to say thank you

My service rep Dominic was great. However, my vehicle still had issues (leaking fluid after the initial repair was completed) which it was not the initial problem. The repaired the leak and had to return the vehicle again because additional fluid was leaking. In addition, they were only able to contact me via email. Their texting option for some reason was not working.

Took care of my car issues quick

Excellent sales team & and awesome trade in value for my old vehicle.

Easy transaction no pressure just information

Cold reception, apparent service department changes, big turn over from last time, prices for replacements cost 3-4times oem etc prices. Air pressure different in every tire. Inland out within a reasonable time span.

My part for the repair has fixed the issue and I do not have to keep seeing the dreaded engine light anymore!

Service advisor was very good but oil change took over 2hrs and this was 2nd time of last 3.Just too long to wait.

I made an appointment for my car 2.5 weeks before the appointment because they didn't have any openings. When the day came I was able to drop off the car without any issues. The lady that took my info was pleasant. I dropped my car off on a Thursday morning at 0800. However, despite the lady telling me that a technician would check my car out that day, no one did. I called that afternoon and the lady assured me that my car would be checked out first thing in the morning. Friday morning came and went and I called Friday afternoon and someone answered the phone and said the lady would call my back. No one returned my call. On Saturday I went and got my car and the worker told me that they don't do diagnostics on Saturdays, only oil changes. My car was at the dealership for 2.5 days without being checked out. I was told that my car was first in line for Monday morning but I couldn't leave it there that long as I have work, kids etc. Leaving my car at a dealership for 5 days just to get diagnosed is ridiculous. I took my car and went to another dealership and had it diagnosed and fixed in 1.5 days. It's horrible customer service to not communicate and to expect people to leave their car that long without looking at it.

I came in thinking I needed to have the lock for my wheels replaced, however, the honest and caring staff informed me I do not need locks for this vehicle (the first vehicle I have had in the past 20 years which did not require wheel locks). I was so appreciative! They were so kind and helpful. Didn’t make me feel a fool (like I felt like I was!). I would highly recommend this team! If we weren’t moving out of town, I would definitely be back!

Work was done on timely manner, no appt. Battery was marking low, filters and oil changed, plus regular oil change miscellaneous.

Awesome customer experience purchasing my first new vehicle

You said you rotated the tires! YOU DID NOT! We clearly know the wear on the inner front tires and the back tires have none! You claimed there is an oil leak! You didn’t explain because that van we didn’t even have for a year and it should still have a warranty! You claimed to have changed the oil and we highly suspect that you did not! You are all liars and I will be reporting you!

Very helpful and up front with all aspects of the project. Thank all the staff for getting my truck back to me in a timely manner.

First class all the way!

When I walked in to drop my vehicle off the first individual asked me my name and then said sorry you have to see Jessica, then Jessica asked me my name and said you had to see Alex. So I saw all three clerks and there was no other customers in the building. Then after talking to Jessica and Alex on the phone the last 2 weeks about my brakes, nobody mentioned there was a rebate for pads and rotors. Not one mention. I had to ask about it. Then I show up to pick up my vehicle and Jessica is the only one available so I ask her can you take me or do I need to speak to Alex? Jessica says sorry you have to speak to Alex. So I wait 5 minutes for Alex and Jessica says oh fine I’ll take you over here. Then the total is $50 more than the quoted. What a joke

It took almost two hours for an oil change when I had an appointment And showed up 15 minutes prior to my appointment At check out the girl told me the only thing that came up was filters possibly needing to be replaced next visit but when I got home and looked at the paperwork by rear brakes were also listed in yellow It would have been nice to point out the more important item to watch

Easy

The service person was wonderful and the service tec was alright, all and all. Everything was good.

It took so long for just oil change, tire rotation and alignment. Came in around 10:15am and left around 2pm. I have been to other dealership which performed same service but it took less time.

Pleasant up front staff, clean waiting area.

Went in to get an oil change and needed to get the key fobs replaced and re-programmed for the truck. They made sure I understood the cost before proceeding. So far, so good! :)

Just a great place to get what you need done.

Good cs

When I made the appointment I had an issue with the unlock on the driver side door and the tailgate it was not listed on the schedule and I was told they were short handed when I I was cashed out .

The front office doesn’t know or don’t want to tell you about your car problems

I want to say Dominic truly went out of his way to ensure my experience was a good one. He offered a ride share to and from my work, which helped to not interfere with what I needed to do. He made that experience very easy. He kept me up to date on my service and when I arrived it was raining so he made sure to move my vehicle closer to the door, so I did not have to walk in the rain. That level of service you do not see anymore. Great job to Dominic for his outstanding customer service!

The service was great, the manager K was super helpful.

Great!

Brought vehicle in on Tuesday for repair did not get back till Friday. Charged diagnostic fee fir something that can be caught with multi point inspection. No accommodation or empathy for delay...poor customer service

The service I received from the time I walked in was great. It was a very cold morning and the service person who checked me in was very kind and, and she explained my issues where I could understand.

Fast and efficient.

It's a very personal experience, I was greeted by name, the minute I walked in. Took my car in right away, and the wait time was short.

I didn’t have the best experience. It all worked out in the end and I appreciated the free rental car but I was definitely frustrated at times with the service department and the experience of having my car worked on there.

Monica was great to deal with.

Great experience leasing my new GMC Sierra. thank you to Katrina whe helped me the whole way through.

The staff is top notch, polite, and friendly thank you

All set

Love that I was able to drop it off the day before. Hate the new system of AI, Pam. Very difficult to change or get to the service department. She becomes confused. Sent me to to the wrong place 4 times. On the 4th time it disconnected, the phone. Dominic was very helpful in service. You should have to options for call ins. Pam or a real person.

Excellent customer care

Whole process was easy

Very accommodating, the people are always pleasant and helpful, the Lyft rides are great, the ability to drop off the day before.

I have been to many different car and truck dealerships Balise GMC tops them all!! Everything was excellent very professional and courteous in all aspects!

Not happy about a oil pan leak at 30k but happy it was taken care of.

2 hours for an oil change, yes not and engine swap ! OIL CHANGE

good service, and company

Mario my sales person was great, Mario was Upfront , he was transparent, He was excellent in assisting with the purchase. The Sales GM Jan Conteres on the other hand was not, He did not disclose my payoff was less than I had expected because another payment had cleared, Instead he tried to sell me accessories to my vehicle that he said he discounted, He did not discount them , the lowered payoff discounted them, He said he was virtually giving me tonneau cover , Does 1200.00$ sound like it was discounted, and front and rear all weather floor mats ( which should come standard on the AT4) But were also supposed to be discounted but ended costing 500$ - I bought a set off Amazon for 109$ , and I also stated I did not want a protective sealer treatment to the paint and interior (980$) that I found in the final sales Contract that had to be removed. I was told during lease vs financing that I don't have to pay Excise Tax on a Lease however I was informed during Lease prep signing with Finance guy that I do pay Chevy Finance for the Excise tax- Its Just billed separately- quarterly. Ultimately, I declined to lease the vehicle and decided to outright buy the truck . Mario was able to secure getting my Inspection sticker at the dealership within a week which made me feel better about my purchase.

I brought my 2017 Silverado for a tonneau cover - on the first trip it didn't fit, so we rescheduled. It turned out to be my bed liner. I dropped it off the night before, paid remotely, and picked it up after hours. Super easy and communication was wonderful and clear!

Great service, good value

Katrina is as very nice and informative my experience was above average in my50 yrs of vehicle purchases since I was a child and bought my used Chevy nova!

Good service adviser / good tech.promt.service improved coffee bar.for customers needs vet.discounts

Our salesman, Jayson Holubecki, was friendly, knowledgeable and answered all of our questions. We would recommend Jayson to anyone interested in buying a new car.

friendly quick and efficient

Dale was great!

Hello, Very upset that I had to pay out of pocket for front breaks on my truck with 28,000 miles on it. It was a issue with ONLY the front drivers side brake. The other 3 brakes still had 81% pad left. Sorry, this is a 2024 GMC Canyon Elevation.

Great Service and a Great Deal

Very fast and easy to deal with, great communication

I will always choose Balise. They treat me like family every time

i BROUGHT MY TRUCK IN FOR A FEW PROBLEMS THEY LOOK IT OVER AND TOLD ME HOW SEVERE THE PROBLEM IS AND HAD THEM FIX WHAT I NEEDED

Fixed my car and provided a loaner vehicle.

Everything was excellent

This is my second truck and both experience were good. Jayson Holubecki my salesman was great no pressure and he works with you z

Got there on time, spent about 2 hours; oil change and wipers (3 front and back) done. $304 later another appt was set for rooters, brakes related.

The AI robot who answered my call was not helpful at all. I did not appreciate not being able to speak with a live person. I had an emergency and needed service within a couple of days and the robot tried to schedule me a week out. Jan was wonderful, as always, and helped to get me in sooner. He is an asset to your dealership!

Very long wait time. Oil change and tire rotation took 2.5 hours! The service manager Dale did not let us know about delays.

They were quick and efficient.

I had an issue with my suspension and the radio in my 2025 GMC SIERRA 2500 AT4X duramax truck. The dealership did everything they could to help me in a timely fashion , their customer service was very good. I am appreciative for the way the handled my situation!

Easy booking ,service done on time!

The customer service was unbelievable, we no longer drive on the highway since our past accident. I called and expressed that to Alexandria and she talked with her manager to see what they could do for me. They picked up my car from my home, did the oil change and then brought it back…now that is excellent customer service…thanks so much.

Friendly service and work done in a timely fashion

I sat there for 2 hours having an appointment

Wonderful sales person Katrina. Garry and Nick were helpful as well

Seamless experience, Monica was super helpful/made the whole process very easy!

Better than previous visits.

Rep helped immensely!

You serviced my truck in a timely manner

When we arrived we were instructed as to what we needed to do. The waiting room was very comfortable. The service was top notch. The young man even came out and helped me reset my radio. Thank you so much!

Excellent service

Monica did a very good job and was very professional. I would recommend her to the people interested in buying a car.

My experience with Balise was smooth and flawless. Monika knew all about the cars and answered all my questions. And Gary in finance always handles our paper in a fast efficient way. This is why we keep coming back.

Assisted me above and beyond normal service. Syncd my new phone with my vehicle and installed new battery in my fob. Service and professionalism was appreciated. Thank you Dale.

Work was done on-time with no issues. A couple of things found during their inspection I said I could complete myself and they agreed, no pressure to have them complete the work. Staff is always friendly & helpful.

Excellent experience. I was late for appointment and they still accommodated me. Very quick and easy process

Service was done good, just slow. Almost there for 2 hours for an oil change

I had an appointment to take care of a handful of things on my Chevy Equinox, everything from a state inspection to tire pressure sensors. I appreciated how the dealership could take care of everything for me all at once in a single visit. The waiting area is always clean and stocked with a nice selection of beverages.

Very friendly beautiful waiting room

I'm very happy 😃 I think that did an excellent job

They informed me of a recall which had just been issued and I was unaware of and they offered to take care of it right away even though I had only come in for a tire rotation.

I had a rough time with my car being broken down. Everyone in the service dept was GREAT! Haley was my first contact and she was super helpful and very understanding! I thank her from the bottom of my heart! Dom. Was also very kind and helpful! He was super sympathetic and understanding! He was a great listener too. His professionalism was beyond meets expectations! Thanks for all your help in getting my car fixed properly. Thank you for making a negative situation very bearable. Balise you need to reward this Service dept. Their customer Service was great!

Amazing service experience overall. Alex was great and knowledgeable.

My experience was good, what I expected. However, I can in for an oil change and my engine lightcwas on and had to set another appointment instead of them telling me what was wrong on that day. Causing me to come back another day.

excellent experience

Everything went extremely well and I'd recommend coming here to everyone I know.

Awesome!

Good service. Helpful

Wait wasn't too bad. Coffee in lobby is nice. Have to remind them of maintenance package (oil change) every time- should be connected to account Cost of wiper blade replacement a bit ridiculous though, especially when no quote given.

Everything done as expected

i always get excellent service,.the people are so helpful and friendly.

Have always been treated fairly and service has always been top notch

Alex was great. I felt my vehicle was in good hands

The customer service at Balise is HORRIBLE. I have had four vehicles serviced there over the last 20 years. It used to be a good company but, unfortunately, it has really gone downhill over the last couple of years. Most recently, I made an appointment for a simple oil change/tire rotation. I explained that I would drop the vehicle off late in the afternoon on Tuesday and pick it up on Wednesday — and I made clear that I needed it back by 1:30 Wednesday afternoon. I was assured that this would not be a problem. When I dropped the vehicle off, the service rep volunteered that he was aware that I needed the vehicle by 1:30 the next day. He said that this would not be a problem, as my car would be the first one in the next day. He said that the service rep handling the vehicle would be Alexandra, and shortly thereafter I received a text confirming that information. The next day, I called Alexanda shortly before 1:30 to confirm that the vehicle was ready. Alexandra said that they were backed up and that the vehicle would not be ready until later in the day. She said she had tried to call me to let me know this. When I asked what "tried to call" meant, she said she had left me a voicemail. In fact, there was no voicemail and no other communication from Balise that day. When I asked why the vehicle wasn't ready — even though I had explicitly stated that I needed it by 1:30 and even though the car was at Balise from the moment they had opened that morning — she replied that she didn't know that I needed it by 1:30. She claimed she was unaware that I needed the vehicle by 1:30 — even though: 1) the rep whom I spoke with when I dropped the vehicle off confirmed that it would be ready by then; and 2) she had just admitted that she had tried to call me to advise me that they were backed up and the vehicle would not be ready until later in the afternoon. Incompetence is bad, but lying just makes its worse. Unfortunately, I have had several similar experiences at Balise in the recent past. Against my better judgment, I thought I would give them one more chance. That proved to be a mistake.

Great people, great experience

My experience was very good I’m very pleased with my advisor.

Tech did not reset the oil filter, I did that after I left the dealership. Did they change the oil filter, I don’t know.

Service completed as requested.

Maintenance done…short amount of time, and exact price quoted.

Took over two hours for a 30 min job…

I always have an excellent experience when using the service department

Tim was very knowledgeable and helpful in selecting my new vehicle. He provided all of the information I needed on both vehicles I was looking at.

My truck took over a month for repairs. Sit out side for over a month the least u can do was wash the truck.

Jason was easy to work with and answered all of our questions.

Service was great. My truck was serviced quickly and my concerns were taken care of. My service advisor was very friendly and knowledgeable. The waiting room was very clean and comfortable.

Had issues with a front collision camera which caused a warning light to come on. Balise updated software but took 2 weeks for it to be looked at from the original call. Next the camera was replaced and I was charged money because the truck is past the CarBravo warranty. I still believe the money should not have been charged since it was a previous problem. I will not have services done at Balise except for the camera issue if it persists nor would I buy another vehicle from them.

Jan and Mario were so helpful in finding us the perfect truck for our family. Not only were they personable, but we did not feel pressured to purchase anything we didn’t feel comfortable in buying. We ended up driving off the lot with a truck that will last us decades. We would definitely purchase another vehicle from Balise GMC because of Jan and Mario and their team!

Well I pay $209.00 for diagnostic on my truck ad 5 hrs later they call me asking for another 209 because the technician need more time to complete the diagnostics I say tha they never tell me something like they can ask for more money or the diagnostics is charging by hrs at the end i can’t pay the others $209 so I don’t have any diagnostics for my pick up truck problem because I can’t pay the rest of the amount the they asking so I pay $209 just for park my truck in balise parking for few hours I feel like Balise Chevrolet stolen my money

The representative was kind and respectful

Service was handled very well and didn't wait long for completion

Very polite and helpful.

I went to Balise for an oil change and tire rotation. I had a few other questions and when the service was done, the Service Advisor had all the questions answered.

Very professional

The Balise staff is unfailing in patience, courtesy and efficiency! Very professional. It's a pleasure to do business with them. While in the waiting room, I have noticed that their professional attitude applies to every customer they speak with.

I was greeted immediately and out on time. I also ran into my salesman from 18 months and he took the time to chat

Waited 2hours for a oil change rotate tires (which was not done) and sticker. I have been going o Halide for 20_years and this the second time I had to wait that long First time I was apologized to. this time nothing. I guess this is the normal now.

Didn’t fill windshield washer also tires had 39 lbs air now im wondering what else they didn’t check

your salesman Jayson Holubecki was friendly and very knowledgeable about my new vehicle.He has even called me after my purchase to check on everything. Your finance rep Gary was also friendly and explained the financing part of my purchase and made me feel comfortable. I will highly recommend Balise Chev to my family and friends. Susan Alves

Warranty work handled perfectly

My experience was good and excellent my husband was very happy with the truck and the people who were working on the deal

I dropped my car off. I did the oil change the service excellent and they call me. Let me know. My vehicle was outside waiting for me. Thank you,

Got 3 trucks inspected in 3 days rapidly

I went for an oil change and found out a tire rotation had to be done as well. Waiting time an hour

The service representatives at the counters are not very polite

I got prompt answers and that the service was done satisfactory

They took 2 hours to change the oil.

We continue to go back becuse they have the best sales staff

I went in for service for the charger on my EV which was a complete waste of time. I told them that it was broken, but they insisted on doing a diagnostic saying that they can’t take someone’s word for it. That’s like someone coming in with a flat tire and them saying they have to do a diagnostic to determine if really is flat.

Easy peasy. Appointment was easy to make and to use my GM Points as well so thanks for that

All service’s completed as requested.

Service Dept did a great job. Explained to me the areas that need we d attention at next service, and some things that should be done as soon as can

The service team did an excellent job , in a timely manner.

Getting an inspection sticker in the morning and the whole process took about a half hour

My service advisor, Alex, was excellent. She was transparent, courteous, honest and gave me expert guidance.

Ralph (my car sales representative)was pretty knowledgeable and helpful for a guy who just started working at Balise 3 weeks ago

Had my car ready to pick up sooner than expected.

Waited 3.5 hours to change 4 tires with an alignment I had both air filters changed two weeks prior at your shop while calibrating the front camera which I had to come back the following week to replace it they were going to charge me another 250 for troubleshooting until I complained then they made it appear they were doing me a favor by waving it getting back to the air filters I was told I needed to replace them They checked with the tech and it appears I was all set with new air filters I’ll have them checked at my new service center that I will have my 27 Silverado built from All and all the 3 visits I had in march were the worst ever thanks for asking though

Serviced my beloved Corvette with no issues. Indulged my OCD and kept the car inside until I picked it up.

Car has black paint streaks and damage to it, chrome piece broken on bumper, car is not fixed, bouncing all over the place, sensor not put back in flush with bumper and still clunking and barely stays on the road bows up and down over small bumps and on flat roads. I emailed and called and nobody has gotten back to me. This is now going to cost me more rental fees. Not happy.

All work was done properly and in a reasonably amount of time.

I was well taken care of. I dropped off my truck and was called under 2 hour costing me less then expected.

Just an oil change. In and out

I was greeted when I entered and was taken care of. Jessica Krupa kept me informed about my vehicle. I needed to make another appointment for further work which will take two days to complete.

Had the vehicle I wanted and was treated well

I received an oil change.

Staff were very knowledgeable and professional.

Always treat me like family. I’ll keep coming back. Thank you again for the awesome service as always

Always a pleasure to visit. Super customer service and great quality vehicle service

It was fine

We did not go in to buy but saw a vehicle we loved. Luckily Ralph Torres approached us and was not the typical sales person. We enjoyed meeting him and working with him.

Excellent Customer Service!!!!!!!!!! My vehicle runs & drives like a branded new car.

Friendly service, updated frequently on status of work

.

not pushy ,seem to listen to you on the type of truck i wanted and didnt try to force me into something that wasnt what I want

Jan and Alvin were great

Professional Check-in, good explanations of process.

Our advisor was very nice & explained what we needed for service. However when I picked up my car there was a “shop fee” of $47 that was not explained prior to me. The service manager was supposed to call me the following day to discuss. I never received a call back. Prior to this servicing, my husband was in the service dept for a maintenance servicing. He was not pleased with the atmosphere in the dept the day he was there. We discussed how the entire service dept has changed and not in a positive way. We have purchased our vehicles at Balise GMC Spfld. since 2000. A total of 6 vehicles have consistently been serviced at this dept. for the last 26 years. We will no longer be using Balise for servicing.

Courteous , informative! Have been going to Balise for years- have bought and have my car serviced all the time!

It was quick and good

Great service

Our service advisor Dale was able to answer each question with ease. Reached out to us quickly when service was completed. Thank you Dale for the great service.

Excellent serivce

Friendly, great work, great communication with me

My service manager was great at keeping updated on the progress of my car. I would use your service more often.

No

Everything is good

professional and friendly

Jesus Cruz was amazing Great first impression introducing himself no pressure into buying a vehicle definitely very compassionate understanding and patient that's something that when someone is going into buy a vehicle and nervous about the process needs to feel confident of what they're going to get into so kudos to Jesus

Everything was great!

Got in and out for an oil change in an hour. Oil life rest

Very quick and professional

Everyone is helpful and I was in & out in no time.

Taken right on time.was in and out in 50 minutes.oil change and tire rotation.

The AI booking experience is awful. The actual appointment was great.

Alvin was great

Everyone is friendley and very helpful

Alex the advisor was very professional. got my vehicle inspected quickly.

Great costumers service

very satisfied.

Great quick service

Dale was very helpful and gave me a time frame that the vehicle would be ready and estimated price and even told me what was wrong with the it..The service technician repaired it and the car run good..,

I always get excellent service, I recommend it 100%

The team at Balise Chevrolet GMC is the best! They make everything easy and enjoyable!

Thanks!

I booked an appointment that morning. The whole experience was flawless. They were thorough and fast. And everyone that I spoke to was helpful and personable.

Easy to deal with, no pressure.

Done well

Friendly staff. Exceptionally fast service.

Prompt, excellent customer service!!!

Easy in easy out!

First of all, Dale Hebert was the gentleman who checked my Camaro in. He did an awesome job very trusting reassure me my car would be safe entire time. It was there and kept his promise. The work was performed in a timely manner and was performed by an expert, which always is reassuring to know because the car is upgraded with a special airbrush paint job to memorialize childhood cancer and memory of a son that we lost in 2004 No matter where I live in the United States, I would trust Balise Chevrolet with my baby “The Cancer Warrior” Thank you Thank you

excellent and quick

Went to pick up the brand new truck in a day it was raining and discovered the rear window was leaking. Took several weeks for the dealer to get the parts to fix it before I could take possession. This was a manufacturing issue not cause by the dealer but was still very annoying.

I traveled from southern NH and they made the tranfer easy -actually delivered to me at my local town hall over 100 miles away. Easy to work with.

Fast, friendly abd reliable service

Top notch service every time!!!

Staff identified additional issues with vehicle and expedited repairs.

My salesman Tim was excellent, took the time to understand my needs and place me in the perfect vehicle. He also took the time to walk us through all the functions and features of our new purchase so would have to figure out as we go.

Great people got me right in

good

Jessica Krupa is great. My only gripe is the amount of time it took between diagnosis, working with the warranty company and parts being ordered/received.

Everything done on time as promised

I’ve been going to the Chevy Dealer since 2020, and I have to say I’ve never had a bad experience! The People that I have interacted with they are AMAZING!

The salesman was very hopeful

On a July 29, I scheduled an oil change via the MyGMC app for 7/31 @11am. I had also been speaking w/Hailey via text about scheduling an appt. When I arrived, Alexis “Alex” told me I had no appt. After showing her 2 confirmation msgs, 1 email and a text from Hailey confirming my 11am appt on 7/31, Alex then responded that my appt was scheduled for 1:20pm. It was not. Then I was told It was going to be a 2 hour wait regardless and the time mix up was due to a new cpu system. I waited on site for my car maintenance to be complete. It was finished at 1pm. As I checked out I was asked to pay $150. I purchased my vehicle brand new the year prior from the same dealership and oil changes and maintenance were included with the purchase of the vehicle. I told Alex that I’m not supposed to be charged for these appts and she replied “I don't know if you don’t tell me” Mind you this was the 3rd oil change @21k miles since I purchased my Yukon and no other employee has attempted to charge me. All employees were polite but the experience as a whole was not great.

The salesman I had did an excellent job, on the day of purchase. Aftet delivery I had tp go back twice in 1 week. First there was no second key. They did find it, and I just droppef it back off today due to no inspection sticker.

great job

The service and people were very good

Dom was great, greeted me right away, checker me in & kept me informed as the service progressed. And boy, it was fast!

Service was explained well for me and it was done while I waited. Thanks for a job well done!

I made an appointment with Service Advisor Dale Herbert a week prior to bringing in our 2025 Chevy Traverse for an On Star communicating issue. I brought the Vehicle in on July 27th, 2026 and met Advisor Dale Herbert. Dale was 100 percent professional from my first contact to picking up the vehicle after being diagnosed of the issues I had. I asked if there was a way I could get a ride home when I left it there and immediately Dale said I have a Ride Share on it's way and within 2 minutes it picked me up. Dale called me mid morning and said the vehicle had been diagnosed and asked me if I needed a ride to pickup the vehicle. I told Dale yes and within ten minutes the Ride Share Driver showed up at my house. My vehicle will need to return to the Dealership after the On Star Module comes in to be replaced. Overall EXCELLENT SERVICE SO FAR. Thank you. Don L.

It was very difficult to schedule a service appointment. No one answers the initial phone call when you call service, forcing you to deal with your ridiculous phone AI. Your online booking system is quite buggy and frustrating. Once I showed up, I did get a business card from my service advisor. However, when you call, you have to leave a message because they don’t answer the phone either. Bottom line: if you want business, answer the phone when people call.

I am a 10-year customer of Balise, having bought my Buick there in July of 2016. I have had all routine service there as well. While I trust the Balise mechanics, I was not pleased to find that the estimate provided to me at the beginning of this visit was grossly incorrect and the actual invoice presented to me at the end was $260 higher. Not once during the service time of two hours was the estimate corrected and when I expressed my confusion during payment, I was told the error was because of a new computer system and there was nothing that could be done. While the desk agent was pleasant, they just seemed to dismiss this matter. I am not sure I will feel the same about Balise going forward.

Said 1st service oil change tire rotation and inspection it was on the slip, and they never rotated the tires

No communication from the service team. I was not notified my vehicle could be picked up. There is a FCW light on, on the dashboard that wasn’t addressed.

Acceptable wait time

All services completed in a very timely fashion.

The cost of an oil change and tire rotation is excessive. You offer coupons for 7 & 8 quart oil changes, but not for diesel engines. $253 is double your coupon pricing. I won't be coming back for oil changes.

Very good purchase experience. I got to where i need to be, Jesus and the sales team did a job well done to complete the sale on my very expensive 2026 Corvette Z06. Happy with my new car 👍🏽

Great and fast service. Service clerk explained everything and was very helpful.

very nice and helpful and knowledgeable people

friendly, courteous, and on time performance completing state inspection and oil and tire rotation.

It was a good experience. For me to give an excellent the service would have to be way over the top.

Customer service was topnotch!

I had to wait 20 minutes after appointment time for sales person. She was working 3 deals at the same time. I was there 5 hours

Great experience beginning with your customer service person, Dominic Delore to your expert technician who pinpointed all that my car needed repaired. His expertise has my 2002 Buick running like new! I find the people and the service to be extremely professional!

We were early but greeted warmly. The lounge was comfortable and a great place to wait. The work done was professional and then we were given a professional explanation.

All staff were friendly, helpful and honest during the purchase of my new vehicle. I enjoyed the low pressure sales during this process.

Great. Thanks, I love my new truck.

Jayson was very helpful and I was able to purchase a new car!

great service, short wait time

Went very smooth

Jose helped me with my vehicle purchase he was informed in my vehicle and was very helpful through the whole experience. Also thought the finance guys was great I forget his name but huge props to him.

Very helpful and knowledgeable of my vehicles

The sales Rep was polite and did a great job on the test drive. The car was clean and ready when I went to pick it up. Great job by the entire team.

Jesus and Gary were fantastic to work with. Jesus was awesome to work with and very knowledgeable about the process. Gary was amazing explaining the paperwork and we really enjoyed the not pushed or rushed experience. We could not be happier with the experience buying our new chevy trax.

Would have liked a detailed report of the work done, not just an email receipt of my payment.

My wait time was minimal, and everything was extremely helpful and pleasant.

The process was very smooth and transparent.

Very nice staff

Good

Tech lied on what he found to be the problem. Does Jeb needs the money that bad

Monica Marcil was my sales rep. Very pleasant and professional to work with. I’ll be a repeat customer based on her attitude/knowledge/kindness….

The experience was great. They worked with me so well.

I waited 3 hours for an oil change and to have new wipers. Turned out that they didn’t have the rear wiper for my 2020 Chevrolet Spark. I was told it would be up to 5-8 hours additionally. I left very unhappy.

My service advisor, Alex, was excellent. Knowledgeable. Courteous. Transparent. Timely. Perfect!

Great experience from start to finish. Jose, Jan and Nick made it a pleasure buying a new vehicle. Thanks

Great experience, Jayson H. was very helpful and kept me informed on my factory order truck throughout the 5 months I waited for it to be produced and delivered.

Jayson did a great job and made the experience very easy.

Your entire staff were very helpful,knowledgeable and courteous

The buying process was easy and hassle free

Jayson and Lee met all of the High Expectations I have after doing business with Balise on numerous occasions. Great Job

It was an awesome experience. Al was patient with us when we had multiple questions, along with the supervisor. When we’re ready for a new vehicle, we will be sure to go back to Balise GMC in Springfield. Thankyou!

Great job thanks

Fixed my car

Always great service. I’ll be back when I need service again.

Very Pleasant service advisor

Bought new tires. One was defective. Took a week to replace. Multiple visits. Multiple flat tires because you wouldn't replace it in the shinning even though it wouldn't hold air. Took several hours out of my week/weekend to get this done.

Good experience.

Very easy and positive experience.

Alvin was amazing. He was down to earth and not pushy at all. Absolutely will be back again

Interesting and fulfilling

It took a couple of days for parts. My vehicle was at the dealership longer than expected. Overall happy that my truck is fixed.

I got the truck I wanted at a good price and Katrina the sales person was very nice and helpful.

The only negative part was a waiting time. The job itself took 4.5 hours, but we had to wait 5 days. I guess there were no parts at the dealership?

they were friendly, the place was clean, and their was coffee.

Costumer Representative at the Service Center is rude and unpleasant interaction. I no longer would like to go to the location moving forward to avoid any further escalation due to the lack of customer care and satisfaction efforts. In addition I will also send the department manager an email regarding the concern.

Fast and friendly service